Move benefits work off the HR team's desk
Administration is where most benefits plans quietly leak time and money. SSGI coordinates the details — eligibility, billing, vendor handoffs, and employee questions — so your team can focus on the work that matters.
How the work moves through SSGI
Operating layerEmployer & employee
- New hires & terminations
- Eligibility & enrollment
- Questions & changes
- Invoice reviews
Coordination layer
- Routes the request
- Coordinates through resolution,
- Tracks activity
- Reports back to you
Carrier / payroll / TPA
- Carriers of record
- Payroll vendors
- Third-party administrators
- Plan documents & SPDs
SSGI sits between your team and the systems that hold the records — routing work, coordinating it through resolution, and keeping you informed.
Seven areas your SSGI team coordinates.
Each one is coordinated by a named SSGI contact and tracked to resolution.
New-hire benefits orientation, enrollment windows, and the paperwork that has to land on time.
Tracking eligibility rules, qualifying life events, and open enrollment — and keeping activity current.
Adding and removing employees from plans, coordinating COBRA where applicable, and closing out coverage cleanly.
We act as the point of contact between you and your carriers and TPAs so issues get routed and resolved.
Monthly invoice review, flagging discrepancies, and working with carriers to correct errors before you pay.
Plan summaries, change announcements, and one-on-one support when employees have questions.
Keeping plan documents, SPDs, and enrollment records organized and accessible for audits and reviews.
SSGI coordinates benefits administration on your behalf. We are not the system of record, the carrier, the TPA, legal counsel, or a compliance guarantor. Authoritative plan documents, enrollment records, and legal obligations remain with your carriers, payroll vendor, and counsel. When you're preparing for annual enrollment, our Open Enrollment Readiness Center offers an educational walkthrough of the timing and communications ahead. If you're implementing a new or changed benefit, our Benefits Implementation & Client Onboarding Center walks through the readiness, critical path, and responsibilities before any system work begins.
Want to offload the admin work?
Tell us what's eating your team's time and we'll show you exactly what we can take on — and what stays with your systems.