Who we are and what this policy covers
Strategic Sequoia Group Inc., doing business as SSGI Benefits, is an independent insurance and benefits agency. SSGI One is our signed-in benefits and ICHRA administration platform, not a separate company.
This policy describes information handling for our public website, SSGI One, and related agency communications. Different services handle information differently. An insurer, plan, external account portal or insurance-application service may also provide its own notice. Those notices do not replace our responsibilities for information we receive or process.
Choose the right place to contact us
General business inquiries only through this website. Do not send health or personal benefits information, Social Security numbers, member IDs, financial-account information, passwords or other sensitive information through public forms, public chat or general email links. For benefits service, sign in to SSGI One. If you cannot sign in, use app-access help without including private benefits details.
Basic business contact information is welcome when requesting a response. A separately identified insurance application has its own collection notices and required fields; it is not our general contact form.
Hosting and service processing
Our public website uses hosting nodes in the United States. Email, AI, telephone, analytics, insurance applications and other connected services have separate processing. The location of the website's hosting nodes does not mean that every provider processes or stores all information in the United States.
Information from the public website
General inquiries. We collect the information you enter, which can include your name, work email, organization, state, employee-count range, inquiry topic, renewal month, contact preference, optional telephone number, message and referral source. The form can include limited page and campaign context, submission timing and a reference used to prevent duplicate submissions.
We use this information to respond and route inquiries, assess requested services and prevent misuse. Our website service processes accepted inquiries for email delivery to SSGI. If you request an acknowledgment email, your address is also used for that message. A delivery acknowledgment does not guarantee receipt in a particular inbox or completion of a requested service.
The website's contact workflow does not keep a separate database of submitted message bodies. Accepted inquiries are sent through our business email service. Copies delivered to mailboxes and records held by delivery or hosting services have separate handling. The workflow retains limited anti-abuse and submission-status information. A browser session record uses a digest and submission reference rather than the message text to prevent duplicate submissions.
Planning tools and search. The site's planning calculations, checklist choices and search inputs operate in browser memory in these tools. Use aggregate or illustrative figures, not named employee or health information. Choosing copy or print creates an output on your device. A later inquiry is a separate submission. Measurement can record use of a tool without including its entered figures or answers.
Technical information. Hosting, security, analytics and embedded-service providers can receive network and browser information when handling requests, including IP address, browser or device details, page information and technical session information. The measurement controls below have a defined scope; they are not a promise that no other technical processing occurs.
Website measurement and browser storage
The website uses analytics and optional advertising measurement to understand visits, navigation, performance and whether an inquiry was accepted. Our authored measurement events use page information and a limited set of interaction labels. They do not include the text entered into forms, planning tools or Ask SSGI, or customer records. Providers also receive technical request information.
Analytics uses regional defaults: analytics storage is enabled by default for U.S. visits and denied by default elsewhere unless you make a choice. Under the denied regional default, the analytics service can still receive cookieless signals. Optional advertising measurement starts only after an explicit Allow choice. Recognized Global Privacy Control and Do Not Track signals disable our authored analytics and advertising integrations.
Use Privacy Choices in the website footer to allow or disable these optional measurements. Disabling updates their consent signals, stops future measurement events sent by our application and attempts to clear analytics cookies accessible to the site. It does not erase information already received by providers or necessarily unload a script already loaded. Your choice is saved in this browser; another browser or cleared storage can require another choice.
The website also uses browser storage for operational purposes, including a saved privacy choice, limited inquiry attribution and duplicate protection, a confirmation reference, announcement dismissal, a launcher sound flag, a recovery-retry guard and a life-quote entry flag. These are not a stored chat transcript. Session restoration and browser settings can affect how long local entries remain. Code validity windows are not promises of deletion by a provider.
Privacy Choices controls our website's optional analytics and advertising integrations. It does not stop hosting requests or security processing needed to deliver the site, or control a separate third-party application's processing. See the website measurement notice for the controls available on this website.
Public Ask SSGI
Ask SSGI is an automated educational benefits guide. Questions and recent conversation context are processed through our website backend and AI service providers to generate responses using approved SSGI reference material. Answers are not reviewed by a person before you receive them and are not individualized advice. Ask SSGI does not browse the open web or access your private benefits account.
To answer a question, the website processes your question, selected visitor role and recent conversation context. Some responses use built-in guidance; others send bounded conversation text and public reference material to an external AI provider. A session identifier is used by our backend to limit misuse, rather than being included in the model prompt.
Do not enter health information, private benefits details, Social Security numbers, member IDs, financial-account information, passwords or other sensitive information. Our website application keeps the chat in browser memory and does not save conversation text in its backend records. Hosting and AI service providers also process requests under their applicable terms and information-handling practices; this is not a promise of zero retention or guaranteed deletion. For personal benefits service, sign in to SSGIone.com.
Minimizing the chat keeps its conversation available in that browser session. Closing or clearing it resets the website's conversation state; it cannot recall a request already sent to a provider. The application does not put transcript bodies into browser local or session storage, analytics events or its backend logs. Optional Helpful, Unclear and Missing information feedback sends the selected category, not the conversation. Aggregate feedback and operational counts are separate from conversations.
Ask SSGI cannot submit applications, send email, schedule appointments, enroll you, provide a binding quote or change coverage. For benefits service and enrollment help, sign in to SSGI One. For a new quote inquiry, contact hello@ssgibenefits.com with basic contact information only, or use the life insurance quote tool.
AI Receptionist
All calls are recorded. Our AI receptionist gives automated general information and routes calls. Its answers are not reviewed by a person before they are given and are not individualized advice. Audio, transcripts, responses and necessary technical session information are processed by telephone and technology service providers to operate the service and support routing.
Telephone recordings and conversation records are handled separately from the website's Ask SSGI chat. Closing a website chat does not delete a telephone record. The receptionist cannot authenticate callers, access private accounts, change coverage or make eligibility or claim decisions. A transfer does not guarantee an immediate human answer.
Do not give the receptionist medical details, Social Security numbers, member IDs, financial-account information, passwords or other sensitive information. Use SSGI One for benefits service. The written notice supplements the short AI identification and recording notice before a call interaction; it does not replace that notice or any required permission.
SSGI One and agency service information
Depending on the service and your role, information includes:
- Identity, contact and household information supplied by you, an authorized employer representative or another authorized source, including employee and dependent records.
- Employment and benefits-administration information, such as hire dates, salary or contribution information, eligibility facts, life events, elections, waivers, enrollment status and payroll-deduction figures.
- Documents, document references, service requests, correspondence and related workflow records.
- Information from carriers, plans and other authorized service providers about applications, coverage, administration and transactions.
- Account identity, assigned roles, instructions, authorization records and change history used to provide access and administer services.
Information may be supplied directly, through an authorized representative or through an authorized file, feed or connection. Provide only information needed for the requested service and use the designated workflow. Do not put Social Security numbers or financial-account details in general messages, notes or unrequested uploads. A warning is not an assurance that an inappropriate entry cannot be saved.
We use service information to support brokerage, benefits and ICHRA administration, enrollment preparation and follow-up, contributions and deduction coordination, document handling, service requests, recordkeeping, account administration and authorized exchanges. We also use appropriate operational information to maintain, troubleshoot and improve services, prevent misuse and meet applicable obligations.
Account access is based on assigned permissions. Employer administrators can see the roster and enrollment information made available for their organization's administration, including relevant contact, employment, dependent and election information. Their role does not give access to employees' individual help requests or private assistant conversations. Authorized agency staff handle those requests. These protections do not make ordinary enrollment or roster information private from the employer.
Connected services and recipients
Information is shared as needed for an authorized service or another permitted purpose with appropriate recipient categories: insurance carriers and plans; benefits administrators; payroll or deduction-processing providers; payment or funding providers; tax and ACA reporting providers; document and communications providers; and technology providers supporting hosting, identity, storage, security, AI assistance and operations.
The actual recipients and data depend on the selected, enabled service and required permissions. Listing a category does not mean every connection is active or available. An employer's instruction does not replace a required individual's permission, carrier authorization or payment authorization. We do not use this policy as blanket authorization for unrelated processing or unspecified transfers of money.
We may disclose information to regulators, authorities or other parties when required or permitted by law, to investigate misuse or protect legal rights, and in a lawful business transfer subject to applicable information-handling restrictions. A transfer of the business does not create unrestricted rights to use personal information. The same restrictions apply to information retained about former customers.
AI-assisted platform work
Platform assistants help prepare information, reminders, drafts and routine service work. Some routine responses and fixed-template messages can be sent automatically. Personalized benefits advice is provided or reviewed by a licensed professional. Do not treat an automated message as confirmation that a requested action has been completed.
AI-assisted processing can involve relevant service context, messages or documents and technology providers supporting that work. The public chat and telephone receptionist described above are separate automated services. A statement about human review of benefits advice does not mean every public or routine answer is reviewed.
External applications and portals
Existing-client links to BenefitZone open a separate provider's benefits account portal with its own notices. That portal is not the record of an inquiry submitted through this public website.
The public site links to separate account portals and provides access to a third-party life insurance quote-and-application service. Review the destination's notices before entering information. An external application may request information that is inappropriate for our general inquiry form. Insurers and application providers apply their own authorized processing and decision procedures; our responsibility for information we receive remains governed by this policy and applicable law.
The separate life application can save an application so that you or an authorized agency user can return to it. SSGI can receive application and case information needed to assist with your request and follow its status. Closing the embedded tool does not delete a saved application.
An application or displayed quote does not establish approved or effective coverage. Do not use a general inquiry, public chat or website email link to send an application or private supporting records.
Texts, emails and your choices
We use contact details to communicate about inquiries and services. Marketing preferences, optional texting permission and permission to carry out an insurance transaction are different choices. Submitting a general inquiry is not consent to marketing texts or automated marketing calls.
Where an SSGI texting program is separately offered, its opt-in notice identifies the program and available withdrawal and help methods. See the existing SMS program terms. Mobile information and SMS opt-in information are not shared with third parties or affiliates for their marketing or promotional purposes. Service providers may process them as needed to deliver and support the requested program, subject to applicable restrictions.
You can ask to stop marketing emails through the method in the message or by contacting hello@ssgibenefits.com. This does not by itself cancel insurance or stop necessary nonmarketing service communications. Communication preferences do not replace required notices or transaction-specific permissions.
Data rights and permitted analytics
Submitting information does not transfer every ownership or privacy right to SSGI. We use personal information within applicable permissions, service arrangements and legal requirements. We do not sell personal information. We do not sell website analytics or advertising-pixel data. These commitments are separate from the legal assessment of a particular disclosure under laws defining advertising-related sharing.
Where law and the applicable agreements and permissions allow, SSGI may use information for product analytics and create genuinely de-identified, aggregated reports for research, benchmarking, product development or commercial information products. Such outputs must not reasonably identify an individual, household or customer or reveal customer confidential information. Removing names or assigning codes alone is insufficient. Qualifying outputs must be maintained in de-identified form, with recipients prohibited from re-identifying them. These permissions do not authorize selling identifiable benefits records or unrestricted third-party model training.
Retention, archiving and security
Agency and platform business records may remain in active systems or archives after a case is closed or a service relationship ends. Account closure, archiving and revoking an integration do not automatically delete records or undo completed disclosures. We retain relevant records for ongoing services, required recordkeeping, accounting, authorization evidence, fraud prevention and establishing, exercising or defending legal rights, subject to applicable law and agreements. We do not promise either automatic deletion on account closure or permanent storage of every record.
Retention depends on the record, purpose, applicable requirement and service involved. Email, telephone, public-chat provider records, platform business records and browser storage have different handling. A justified legal hold can affect deletion. Requests must also consider records held independently by an insurer, employer or other provider.
The platform uses signed-in identities, server-enforced roles and change-history records. The public website uses transport security and application checks intended to limit misuse of public submissions. These measures are not a guarantee of security, a certification or a statement that every provider uses identical controls.
Questions, requests and concerns
Contact hello@ssgibenefits.com or 800-440-1045 with a privacy question, concern, or request to access, correct or delete information, restrict a use or exercise an applicable opt-out right. Start with basic contact information and the nature of the request; do not email identity documents or sensitive records. We may need to verify identity and authority through an appropriate process before releasing or changing information.
Rights and exceptions depend on the information, our role and applicable law. A request may require coordination with the employer, plan or provider responsible for the record. We will assess it under the applicable requirements; retention obligations can limit deletion. If you disagree with a response, you may request further review and use any applicable regulatory or statutory remedy. A portal account is not required to raise a privacy or accessibility concern.
For benefits service, start at SSGI One. For a technical connection concern, contact apisupport@ssgibenefits.com, without sending credentials or private records in the initial message.
Changes
We will identify the publication date of each version. Material changes affecting information handling will receive the notice, authorization or other steps required before the changed use begins. Posting an update does not retroactively authorize a different use or waive existing rights.
